FAQ

Question: What are the shipping costs?

Answer: We cover the shipping costs for your order.*

 

 

 

Exchanges and returns

Question: I am not satisfied with my order. Can I return it?

Answer: Yes. You can return any order within 14 days.

 

Question: I want to return a product, what should I do?

Answer: If you are not satisfied with your order, you can exchange or return it within 14 days of receiving it. Products must be returned in their original condition with labels and tags attached. The product must not show any signs of use.

Return shipments must always include a Track & Trace code. The sender is always responsible for the shipment.

Once we have received your returned products, we will ensure that the purchase price is refunded to your account within 14 days.

 

 

Question: Where can I find my Track & Trace code?

Answer: On this page [LINK TO TRACK YOUR ORDER PAGE], you can enter your email address and order number to track your package.

 

Question: My Track & Trace code does not provide any information. Why is this?

Answer: Track and Trace information is available from the moment your package arrives at the mail order company. Please note that there may be a slight delay in the information.